Product Designer (UI/UX)

Product Designer (UI/UX)

Team: Product & Technology\nReports to: Product Manager\nLocation: Hybrid\nEmployment type: Full-time

About Rally OurBus

OurBus and Rally are consumer travel brands built on one technology platform for intercity bus travel in the United States. Riders search, compare and book trips on the web and on iOS and Android apps. Behind the consumer experience sits software that helps private bus operators run their fleets, sell more seats and serve customers.Our business also includes charter travel, where groups request a quote for a private coach, and an internal CRM that our charter sales and support teams use every day to manage leads, quotes and customer conversations.We are a product-led team that ships frequently, measures what we release, and makes decisions with data.## The Role

We are hiring a Product Designer to own the design of our consumer booking experience and the internal tools behind it. You will work across the OurBus and Rally web and app products, our charter quote experience, and our Charter CRM.This is a hands-on role with real ownership. You will take problems from first brief to shipped design, working directly with product management and engineering. You will not be handed finished wireframes to colour in. You will help decide what gets built and why.## What You Will Own

• The booking journey: search, trip selection, seat and add-on choices, passenger details, checkout and post-booking changes on web and mobile. Your goal is fewer drop-offs and a calmer, clearer path to a ticket.
• Trust and clarity at key moments: pricing, fees, cancellation and rescheduling rules, wallet and promotional credit, and verification steps such as phone OTP. Riders should always know what they are paying for and what happens next.
• The charter quote experience: the quote form and the pages around it on our charter websites, designed to turn visitors into qualified leads.
• Charter CRM: list, ticket and dashboard screens used by sales and support agents. These are data-heavy, speed-critical interfaces where small improvements save hours each week.
• Campaign and landing pages: partner and promotional pages that must be designed, built and launched quickly without losing quality.
• The design system: shared components, patterns and guidelines that keep OurBus, Rally and internal tools consistent between design and engineering.

Key Responsibilities

• Turn product requirements, customer feedback and analytics into clear user flows, wireframes, prototypes and high-fidelity designs in Figma.
• Design for desktop and mobile web, iOS and Android, covering every state: loading, empty, error, edge cases and accessibility.
• Partner with the Product Manager to define the problem and the measure of success before design begins.
• Work with engineers throughout delivery. Provide specifications and assets, join design reviews and check what is built against the design.
• Plan and run lightweight research, including usability tests, rider interviews and session review, and use the results to improve designs.
• Support experiments with the product and analytics teams, designing variants and reading the results with a critical eye.
• Present your work and the reasoning behind it to stakeholders, and take feedback constructively.
• Maintain and grow the design system and keep documentation current.
• Ensure designs meet accessibility standards (WCAG 2.1 AA).

• 3+\n years of experience designing digital products, with a portfolio of shipped web and mobile work.
• A portfolio that shows how you think: the problem, the options you considered, the decisions you made and the outcome. Polished screens alone are not enough.
• Strong skills in interaction design, information architecture, prototyping and visual design.
• Expert use of Figma, including components, variants, auto layout and shared libraries.
• Experience working inside or building a design system.
• Experience designing transactional flows such as booking, checkout or payments.
• Working knowledge of accessibility and responsive design.
• Clear written and spoken communication, and comfort working directly with engineers.